Shonda Clay

Shonda Clay is an executive vice president of the Federal Reserve Bank of Chicago and chief of product and relationship management for Federal Reserve Financial Services (FRFS). Clay leads integrated product development for the Federal Reserve’s portfolio of payment products; engagement and communications with financial institutions and the industry more broadly, including customer relations, customer experience, marketing and research; and the Federal Reserve’s payment system improvement initiatives. Clay also serves on the bank’s executive committee and is an executive sponsor of a cross-Bank group focused on payments and financial stability. Prior to her current role, Clay was the product manager for the Customer Relations and Support Office and served as director for the Federal Reserve’s Strategies for Improving the U.S. Payment System. Clay’s more than 30-year career with the Federal Reserve began at the Federal Reserve Bank of Dallas.